At Elevate Nourish, we aim to provide convenient and timely delivery of fresh, delicious meals right to your doorstep. Please review our shipping policy below to understand our delivery process and ensure a smooth experience.

1. Delivery Area

• We currently offer delivery within Ottawa. If you live outside central Ottawa or in a remote area, please contact us at info@elevatenourish.com to confirm whether delivery is available to your location. Please note that deliveries are not guaranteed for all locations.

2. Delivery Fee

• A flat delivery fee of $15 is applied to each order for addresses within Ottawa. This fee helps us ensure that each meal is delivered fresh and in optimal condition.

3. Delivery Schedule

• Once your order is confirmed, we will provide you with a delivery date and an approximate time window. Our goal is to ensure your meals arrive fresh and ready to enjoy.

4. Order Processing

• Orders are typically processed shortly after confirmation. If there are any specific cutoff times for receiving orders, we will communicate these clearly during the checkout process.

5. Delivery Instructions

• If you have any specific instructions for delivery (such as a safe drop-off location), please add these details during checkout or email us at info@elevatenourish.com. Our driver will do their best to accommodate special requests, though we cannot guarantee all requests will be possible.

6. Receiving Your Delivery

• To maintain freshness, please ensure someone is available to receive your delivery at the scheduled time. If no one is available, our driver will attempt to leave the order in a safe, designated area (if specified). However, Elevate Nourish cannot be held responsible for any loss or spoilage once the order is delivered.

7. Contact Us

• For any questions regarding your delivery, please reach out to our team at info@elevatenourish.com. We’re here to help and ensure you have a positive delivery experience!