At Elevate Nourish, we are committed to providing high-quality, fresh meals to support your health journey. Given the perishable nature of our products, we have established the following refund policy to ensure transparency and fairness for all customers.

1. Subscription Cancellations

• Weekly Subscriptions: You may cancel your weekly subscription at any time through your account. To avoid being charged for the upcoming week, please submit cancellations at least 3 days before your next delivery.
• Refunds on Cancellations: If a cancellation is processed after the cutoff date, it will take effect the following week, and a refund will not be provided for that week’s meals.

2. Missed or Delayed Deliveries

• If you do not receive your scheduled delivery due to an error on our part, please contact us within 24 hours at info@elevatenourish.com. We will arrange a new delivery or provide a full refund for the missed items.

3. Quality Concerns

• If any meal fails to meet our quality standards, please notify us within 24 hours of delivery, including a photo and description. Depending on the situation, we may issue a partial or full refund, provide a credit for future orders, or arrange a replacement meal.

4. Subscription Modifications

• Subscription modifications, such as pausing or changing meal preferences, can be done directly in your account. Please make any adjustments at least 3 days before your next delivery date. While we cannot guarantee refunds for changes after this period, we will do our best to accommodate your request.

5. No Refunds for Personal Preferences

• Refunds or credits cannot be issued based on personal taste preferences. We encourage you to explore and update your meal selections to fit your tastes.

6. Refund Processing

• Approved refunds are processed within 5–7 business days, with additional time depending on your bank or payment provider.